The Carlton Hotel FAQs

Have questions about the The Carlton? We’ve included a list of our most frequently asked questions. If you still can’t find the answer you’re looking for, no matter what the question, please contact us anytime and one of our team members will help you out.

Check-in is at 4:00 pm and check-out is at 12:00 pm.

The Carlton Hotel is a smoke-free establishment.

Wireless internet access is available throughout the hotel and in all guest rooms complimentary.

Our onsite fitness center is open 24 hours a day.

We do not offer room service, but our on-site café, The Back Porch Bakery & Café, can prepare food to-go. There are also a number of local restaurants who can deliver to the hotel.

No, we do not have a pool at the hotel.

The Carlton Hotel does not have a spa however our helpful front desk staff can point you toward a recommended nearby spa.

Yes, there is a dedicated parking lot across the street from the hotel as well as free street parking surrounding our hotel.

All guests must present a valid government-issued identification at the time of check-in.

Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. Please note, they are subject to availability and not guaranteed but we will do our best to accommodate.

Yes, we offer a number of accessible guest rooms at The Carlton Hotel. Please call the front desk at (805)-461-5100 to reserve an accessible room.

Yes, we are a dog-friendly hotel and offer designated dog-friendly rooms. We can not accept any other type of pets or animals. There is a $60.00 charge per dog, per day, with a 2-pet maximum for each room. Please note that dogs cannot be left unattended at the hotel. Dogs must be leashed or in a carrier at all times while outside of your room. Please call reservations at (805) 461-5100 so that a dog-friendly room can be assigned to you.

Hotel Information & Guest Policies

Below you’ll find important The Carlton Hotel information about guest information such as policies for pets, smoking, excessive cleaning and laundry services. To ensure a comfortable and enjoyable experience for all guests, please review the following hotel policies.

Laundry Policy

  • Laundry services are available based on the day the service is requested.

  • Sunday–Thursday: Next-day laundry service is available.

  • Friday–Saturday: A minimum of 72 hours’ notice is required for laundry service.

  • Laundry requests are subject to availability and must be arranged with the Front Desk.

Pet Policy

  • We are pleased to welcome pets at our property.

  • A $60 pet fee per pet, per night applies.

  • Guests are responsible for ensuring their pets do not disturb other guests. Pets must be supervised and are not permitted to cause damage or excessive disruption to the property.

  • Guests are responsible for any additional damage or cleaning required as a result of their pet.

  • Pets may not be left unattended in rooms.

Smoking Policy

  • Our hotel maintains a strict non-smoking policy in all designated non-smoking areas, including guest rooms.

  • Smoking or vaping in a designated non-smoking guest room or other prohibited area will result in a $500 smoking fee.

  • This fee applies to cigarettes, cigars, vaping devices, and other smoking products where applicable.

  • Guests are responsible for ensuring that all members of their party comply with this policy.

Excessive Cleaning Policy

  • Guests are expected to leave guest rooms and hotel facilities in a reasonably clean and orderly condition.

  • An excessive cleaning fee of $250 may be charged when a room requires cleaning beyond the hotel's normal housekeeping service.

  • This may include, but is not limited to, excessive spills, stains, trash, bodily fluids, or other conditions requiring additional cleaning or specialized treatment.

  • The excessive cleaning fee is separate from any charges for property damage or missing items.

Guest Responsibility

By staying at the hotel, guests agree to comply with all applicable hotel policies. Additional charges may be assessed when circumstances require services, repairs, replacement, or cleaning beyond what is considered normal use of the guest room or hotel facilities.

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